All artwork is produced upon order and made for your specific request. Please select your artwork carefully as we do not accept returns.
We do accept returns only if you are returning an artwork because of an error on our part or because it is damaged or defective. Please refer to the Terms & Conditions point 8.1 for more information on damaged, defective, or incorrect deliveries. The damaged artworks may be returned by dispatching the package through the shipping agent indicated by the Vendor (FedEx), or through another shipping agent. It is also not possible to return an item in exchange for another.
- Terms and Conditions of Return
You must notify the Vendor of an error in respect of the artworks delivered or of a damaged or defective artwork within fourteen (14) days of receipt, if an artwork becomes faulty after fourteen (14) days please contact Customer Service to obtain further returns information. You must return the artworks in the same condition in which you received them. You have a legal obligation to take reasonable care of the artworks whilst they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
1.1 To return the artworks:
- you should notify us in writing as soon as practicable and in any event within thirty (30) working days, by email. You should keep a record of your cancellation notice;
- detailed images should be provided of the damaged artwork
- the artwork should be returned, complete and unused (unframed), with its original packaging;
- the artworks should be returned to the Vendor within seven (7) working days following notification to the Vendor of the damaged or defective artwork or of the Vendor’s error.
1.2 The Vendor will examine all artworks returned as damaged or defective and will notify you of your refund via e-mail within a reasonable period of time. We will usually process any refund due to you as soon as possible and, in any event, within thirty (30) days of the day we confirm to you via e-mail that you are entitled to a refund for the damaged or defective artwork. Subject to acceptance by the Vendor of the damaged or defective goods, artworks returned by you because they are damaged or defective will be refunded in full, including the cost of delivery for sending the item to you and the cost incurred by you in returning the item to the Vendor. In the event that the Vendor finds no fault with the returned artworks, you will be notified that the returned artworks cannot be accepted and you may elect to have the artworks re-delivered to you. If you do not accept re-delivery the Vendor reserve the right to retain the artworks and the purchase price and recover the Vendor’s fees and expenses from you.
1.3 If the recipient of the artworks indicated in the order form is different from the individual who made the payment for such artworks, the amount paid for returned items shall be refunded by the Vendor to the individual who made the payment.
1.4 The value date for the credit shall be the same as the value date of the original debit and consequently you shall not suffer interest losses.
1.5 We will usually refund any money received from you using the same method originally used by you to pay for the purchase.
1.6 The Vendor will refund the price of the artworks in accordance with the applicable time frame as specified in clause 7 or 8 above. The Vendor shall not be responsible for any delay that is beyond its control including for delays caused by the method of purchase or refund, including by way of example delays caused by Credit Card/Debit Card companies refund policies.
You will be notified if the returned artworks cannot be accepted. In this case, you may choose to have the artworks delivered to you at no expense to the Vendor. If you refuse the above delivery, the Vendor reserves the right to retain the artworks and the amount paid for your purchase of the artworks.
- Refund Times and Procedures
After the Vendor has received the returned artworks and checked that the artworks meet all requirements, you will receive an e-mail that the returned artworks have been accepted. Whatever the form of payment you used (Credit/Debit Card, Cash on Delivery), the refund procedure will start within 30 days from when the Vendor was informed of your decision to exercise your right to return the purchased artworks and once the Vendor has checked that the return was carried out in compliance with the above conditions. The time period for refunding the amount you paid for purchasing the returned artworks depends on the payment type used:
- purchase by Credit/Debit Card: refund time will depend on the Credit Card company’s policies. We would like to assure you, however, that the value date for the credit will coincide with the date of the original payment; therefore you will not suffer any interest loss,
- Certificate of Authenticity
All artworks sold by the Vendor include a certificate of Authenticity. This must be returned for the the returned artwork to be accepted. No exceptions accepted. We do not take liability for lost Certificates of Authenticity.
As advised by the Vendor, returned artworks may be shipped by the package delivery company FEDEX. If you use FEDEX, the Vendor will be paying the shipping costs and track the package at any time. Please contact us to organise pick-up. If you decide to use a different shipping courier than the one provided by michelcomte.org, you will have to pay for the cost of return shipping upfront and you will be responsible in case of loss or damage to the artworks during transport.